This page describes how account closure works in the Instaclean mobile app (iOS and Android). It is intended for users, support teams, and platform or regulatory reviewers who need a clear, step-by-step explanation of our in-app account deletion and deactivation flows.
Summary
- Pause use of the app (profile hidden, access paused): Settings → Privacy → Privacy settings → Data Management → Deactivate Account. Deactivates your profile; you are signed out; reactivation is via support.
- Permanently delete your account: same screen → Request Permanent Deletion. Schedules permanent deletion with a 30-day cancellation window; you are signed out; after the grace period, deletion processing continues per our retention wording below.
Permanent deletion is initiated inside the app on the Privacy & Security screen (route: /privacy). There is no separate delete-account-only URL required for this description; stores and regulators typically care that deletion is easy to find and fully described, which this page and the in-app copy provide.
How to open account controls (all users)
- Open the app and sign in.
- Go to Settings (tab).
- Under Privacy, tap Privacy settings (opens Privacy & Security).
On that screen you will find Data Management, including:
- Download My Data: request an export (separate from deletion).
- Deactivate Account: temporary pause / hide profile.
- Request Permanent Deletion: schedule permanent account deletion.
Deactivate account (temporary)
Deactivate Account is for users who want to stop using the app for now without scheduling permanent deletion.
What the user sees before confirming
- The profile will be hidden, account access paused, and the user signed out on the device.
- Booking, payment, safety, and support records may be retained.
- The user can contact support to reactivate or to request permanent deletion later.
- Cleaners are warned that reactivation may require review.
What happens technically (high level)
The app updates the user’s profile record to record deactivation time (deactivated_at). This is not the same flow as scheduling permanent deletion.
Request permanent deletion
Request Permanent Deletion is the in-app path that schedules permanent account deletion.
Confirmations shown in the app
First dialog explains that deletion is scheduled (not necessarily instant); there is a 30-day period to cancel (by signing in or contacting support); after 30 days, deletion begins; full removal from active systems and backups may take up to 90 days.
Final confirmation explains that this will hide the profile immediately, sign the user out, schedule deletion, and that some booking, payment, safety, fraud-prevention, support, and legal records may be retained where required.
What happens technically (high level)
While signed in, the app updates the user’s profile to record when deletion was requested; a scheduled completion date (30 days from the request, UTC calendar logic in the app); deletion status scheduled; and deactivated_at so the profile is treated as inactive immediately. Then the app signs the user out.
Backend processing after the grace period (for example moving status to processing / completed, anonymization, or removal from specific databases) runs on Instaclean’s servers; the mobile app surfaces those states on Profile and the Deletion request screen when applicable.
Canceling a scheduled permanent deletion
During the 30-day grace period, a user who can still authenticate may:
- See prompts to cancel the scheduled deletion, or
- Open Profile → Review deletion request (when deletion is scheduled), which leads to the Deletion request screen (/account-deletion-status), or
- Use Privacy & Security flows tied to cancellation, and confirm Cancel deletion request.
If cancellation succeeds, deletion timestamps are cleared, deactivated_at is cleared so the customer-facing profile can be visible again, and status is set to cancelled for audit purposes. Cleaner eligibility remains governed by cleaner-specific data as documented in-app.
If the grace period has ended, in-app cancellation may no longer be available; the user is directed to contact support.
Account states after deletion is scheduled or completed
The app distinguishes statuses such as scheduled, processing, and completed. Users may see messaging that deletion is scheduled (with a deadline to cancel), deletion is in progress, or deletion is complete on primary systems, with some backups possibly persisting for a limited period as required by law or operations.
If deletion is in progress or completed, normal sign-in may be blocked and the user is instructed to contact support if they need help.
If the app cannot schedule deletion
If Request Permanent Deletion fails in the app, the user may be guided to email support@tryinstaclean.com using the subject line: Permanent account deletion request. The email should include user ID and registered email so support can verify identity and complete or confirm scheduling. This mirrors the app’s fallback behavior.
Data retention (plain language)
Instaclean may retain certain records where legal, regulatory, payment, fraud-prevention, safety, or operational requirements apply. The app explicitly tells users that full removal from active systems and backups may take up to 90 days in some cases, and that some categories of records may be retained where required even after personal deletion is processed.
For the authoritative legal text, users should refer to the Privacy Policy linked inside the app (Privacy & Security → Legal).
Contact
Support email: support@tryinstaclean.com. Help center: https://help.tryinstaclean.com (this article is hosted here).
Note for Apple, Google, and regulators
- Account deletion for Instaclean is offered in the mobile application via Settings → Privacy settings → Request Permanent Deletion, with explicit multi-step confirmation and clear retention language.
- Account deactivation (non-permanent) is separate and labeled Deactivate Account on the same screen.
- Users may request a copy of their data (Download My Data) before deleting.
- Grace period: 30 days to cancel a scheduled permanent deletion, consistent with in-app messaging.
- Support channel for edge cases or failed in-app scheduling: support@tryinstaclean.com with subject Permanent account deletion request.