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Account
Profiles, notifications, security, and managing your Instaclean account.
Bookings
Schedule, reschedule, and manage home cleaning visits with Instaclean.
Instacleaners
Onboarding, jobs, payouts, supplies, and day-to-day guidance for Instaclean pros.
Legal
Terms, privacy, data processing, cleaner agreements, and booking coverage policies.
Payments
Charges, receipts, refunds, and how payouts work for completed jobs.
Safety
Trust, reporting issues, and staying safe during bookings.