Instaclean uses identity verification to help keep customers, cleaners, and the platform safe. Verification is required for certain actions, such as booking, cleaner onboarding, payout setup, and joining cleaner teams.
Identity verification is handled mainly through our third-party verification provider, Sumsub, and may also include Ghana Card verification through the National Identification Authority (NIA) verification services where applicable.
The NIA provides identity verification services for institutions and individuals that use the Ghana Card to identify people they transact with. Instaclean may use this verification route to help confirm Ghana Card details as part of our identity verification and onboarding checks.
Overview
Instaclean’s KYC flow is designed for Ghana and uses the Ghana Card as the primary identity document.
During verification, users may be asked to:
- Submit their Ghana Card
- Complete a selfie or liveness check
- Confirm contact details such as email and phone number
- Allow camera access for document capture and face verification
For cleaners, identity verification is part of a broader onboarding and background review process.
Core KYC data collected from customers and cleaners
1. Contact details
Before or during the verification flow, Instaclean may prefill or collect:
- Email address
- Phone number
These details come from the user’s Instaclean account. For cleaners, they may also come from the cleaner application record.
Phone numbers may be formatted in international format, such as E.164 format.
2. Identity document
Users are guided to submit a valid Ghana Card.
This may include:
- Ghana Card front image
- Ghana Card back image
- Ghana Card document number
The Ghana Card is treated as the main identity document for Ghana-based verification.
3. Ghana Card verification through Sumsub
Instaclean uses Sumsub to help process identity verification.
Through this flow, users may be asked to:
- Capture or upload Ghana Card images
- Complete document checks
- Complete selfie or liveness verification
- Allow camera permissions
Sumsub helps verify that the identity document is valid and that the person completing the verification matches the identity document.
4. Ghana Card verification through NIA
Where applicable, Instaclean may also verify Ghana Card information using services provided by the National Identification Authority (NIA).
The NIA offers identity verification services for institutions and individuals that use the Ghana Card to identify people they transact with. This helps institutions confirm Ghana Card identity information through official verification channels.
Instaclean may use NIA verification services to help confirm that Ghana Card details provided during onboarding or verification match official Ghana Card records.
5. Biometric, selfie, and liveness check
Users may be asked to complete a selfie or liveness check.
This helps confirm that:
- The user is a real person
- The user is physically present during verification
- The user matches the Ghana Card submitted
- The verification is not being completed with only a photo, screenshot, or copied document
Users may need to allow camera access to complete this step.
6. Data extracted or confirmed from the Ghana Card
During verification, the following information may be extracted, checked, or confirmed from the Ghana Card:
- Full legal name
- Date of birth
- Gender
- Nationality
- Ghana Card number
- Issue date
- Expiry date
- Document type
- Country of issue
Instaclean uses this information to help confirm the user’s identity and determine whether verification has passed.
7. Applicant metadata sent for verification
When a verification profile is created, Instaclean may send basic account information to the verification provider, such as:
- First name
- Last name
- Date of birth, where available
- Country
- Nationality
- External user ID
- Email address
- Phone number
The external user ID is used to connect the verification result to the correct Instaclean account.
What Instaclean stores locally
Instaclean does not need to store the full identity verification dossier in its main app database.
Instead, Instaclean primarily stores verification status and review metadata, such as:
- KYC status
- Verification provider applicant ID
- Review result
- Review reason, if any
- Document types submitted
- Country code
- Verification level name
- Timestamps
- Webhook or provider response metadata
Raw ID images, selfie images, and detailed verification files are generally processed and stored by the verification provider, such as Sumsub, according to their role as a third-party identity verification processor.
Instaclean stores enough information to know whether a user has started, submitted, completed, or failed verification.
Who must complete KYC?
| User type | When KYC is required | What they see |
|---|---|---|
| Customers | Before continuing to payment on a booking | Ghana Card verification through the identity verification flow |
| Cleaners | Before profile activation, payout setup, and earning | Ghana Card verification, selfie/liveness check, and background review steps |
| Co-cleaner invitees | Before joining a cleaner team | Identity verification requirement before team access |
Customer verification
Customers may be required to complete identity verification before continuing to payment or completing a booking.
This helps Instaclean confirm that the person using the platform is real and connected to a verified identity.
Customer verification may include:
- Email or phone confirmation
- Ghana Card verification
- Selfie or liveness check
- Verification status review
Cleaner verification
Cleaners must complete identity verification before they can be fully activated on Instaclean.
Cleaner verification may include:
- Ghana Card verification
- Selfie or liveness check
- Background check consent
- Application review
- Profile activation checks
- Payout setup checks
This helps protect customers and ensures that cleaners receiving jobs and payouts have completed the required onboarding process.
Cleaner-specific information collected during onboarding
Cleaner applications collect additional information beyond identity verification. This information helps Instaclean review work readiness, service fit, and safety.
Personal information
Cleaners may provide:
- First name
- Last name
- Email address
- Phone number
- Address
- City
- Bio
- Service location
Professional information
Cleaners may provide:
- Cleaning experience
- Years of experience
- Previous employers
- Services offered
- Work areas
- Availability
- Equipment status
- Client description
- Specializations
- Certifications
- Languages
- Additional skills
Additional skills may include:
- Office cleaning
- Ironing
- Laundry
- Comfort with pets
- Cooking
- Driver’s license
- Other relevant service skills
References and guarantors
Cleaners may be asked to provide references or guarantors, including:
- Reference names
- Reference phone numbers
- Previous employer information, where applicable
These details may be used during the review or background check process.
Consents
Cleaners may be asked to confirm that they:
- Agree to Instaclean’s Terms of Service
- Agree to Instaclean’s Privacy Policy
- Consent to identity verification
- Consent to background screening
- Confirm that the information provided is accurate
Legacy or optional verification fields
Some older or optional parts of the Instaclean system may reference fields such as:
- Ghana Card number
- ID front image
- ID back image
- Date of birth
- Police report upload
- Manual cleaner verification records
The current primary verification path is through Sumsub and, where applicable, NIA Ghana Card verification services. Manual uploads or older verification records may still exist for operational, support, or migration purposes